Privacy Policy

Effective Date: [Insert Date]
Company Name: [Your Infusion Company Name] (“Company,” “we,” “our,” “us”)

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our services, book appointments, or visit our website. By using our services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following information when you engage with us:

Personal Information

• Name, date of birth, address, phone number, and email.

Medical Information

• Medical history, medications, allergies, and conditions relevant to infusion or wellness services.
• Information you provide to our healthcare staff before or during treatment.

Payment Information

• Billing details, payment card information, and transaction history.

Website & Online Data

• IP address, browser type, device information, and browsing activity when using our website.

2. How We Use Your Information

We use your information to:

• Provide and coordinate infusion and wellness treatments.
• Maintain accurate medical and service records.
• Communicate about appointments, follow-ups, and company updates.
• Process payments and issue receipts.
• Improve our services and website functionality.
• Comply with applicable laws, regulations, and reporting obligations.

3. Sharing of Information

We will not sell your personal or medical information. We may share information only in the following cases:

• With your consent – for referrals, coordination with your physician, or other healthcare providers.
• With service providers – such as billing processors, IT support, or scheduling platforms, bound by confidentiality.
• As required by law – to comply with regulations, subpoenas, or safety requirements.
• In emergencies – to protect your health or safety.

4. Data Security

We take reasonable measures to protect your information, including:

• Secure storage systems (electronic and paper).
• Limited staff access to sensitive data.
• Encryption of payment and medical data where applicable.

However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access or breaches.

5. Your Rights

Depending on your state and federal laws (including HIPAA), you may have the right to:

• Access your records.
• Request corrections to your records.
• Request restrictions on how we use or share your information.
• Receive a copy of this Privacy Policy at any time.

Requests can be made by contacting us (see Section 8).

6. Cookies and Website Use

Our website may use cookies or similar technologies to improve user experience. You may disable cookies in your browser, but some website features may not function properly.

7. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children without parental or guardian consent.

8. Contact Us

For questions or requests related to this Privacy Policy, contact us:

[Company Name]
[Address]
[Phone]
[Email]

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.